Release Notes: DynaComm PointGuard Release Number: 1.0.0.0 Release Date: May 31, 2007 ============================================================================= Please review this document carefully before installing or running DynaComm PointGuard. These notes contain last-minute product information that may affect your use of the product. ============================================================================= Contents This document contains the following sections: 1.0 System Requirements 2.0 Notes 3.0 Technical Support ============================================================================= 1.0 System Requirements 1.1 Server Component * Microsoft Windows 2003 Server Standard Edition with SP 1 (or higher) with IIS 6.0 * 2.0 GHz or faster processor * 1 GB total RAM * 10 GB free hard drive space 1.2 Client Component * Microsoft Windows 2000 with SP4 (or higher), or Microsoft Windows XP with SP 2 (or higher), or Microsoft Windows 2003 Server * 1.0 GHz or faster processor * 512 MB total RAM * 500 MB free hard drive space Note: Only file scans can be run on NT client systems. Spyware and Active Protection is not supported on NT clients. ============================================================================= 2.0 Notes 2.1 Install/Setup/Uninstall Refer to the DynaComm PointGuard Admininstrator Guide for installation details and procedures. 2.1.1 Install: User Selector & Run As Dialogs During installation the Account Authorized to Access DynaComm PointGuard Console dialog is displayed. This dialog is informational only and alerts you to the fact that the current logon has been added to the user group that can access the DynaComm PointGuard console. However, you must log off and log on again to do so. The Listening Service Account dialog is displayed after the Account Authorized dialog. The user account entered through this dialog is the account that deploys the client service and runs file scans and system policy sessions. This account must have: 1) access to the machine(s) to be scanned/monitored, and 2) full administrator rights on every machine(s) to be scanned/monitored. 2.1.2 Install/Uninstall: Client Service Component Logging off/on is recommended when the install or maintenance program displays the option to do so. Logging off/on after installation ensures that all install or uninstall functions have been successfully completed. Logging off/on after removal ensures that the client service is removed from memory. 2.1.3 Installing on a Domain Controller The ASP.NET account is used to retrieve database updates from the FutureSoft web site. This account has limited rights and will fail to start a required process to perform the update when DynaComm PointGuard is installed on a domain controller. A separate account with the necessary rights must be created to work in a domain controller installation. See the following for more information: http://support.microsoft.com/?id=315158#appliesto http://msdn.microsoft.com/library/default.asp?url=/library/en-us/ dnnetsec/html/secnetht01.asp 2.1.4 Installing client service on XP Home Edition System The client service must be installed manually on an XP Home Edition system. Copy the \Program Files\Futuresoft\DynaComm iscan client\ clientinstall.msi file to the client machine and run the file. Or, use Active Directory to install the file. See Appendix H Active Directory Deployment of the DynaComm PointGuard Client in the Administrator Guide for these steps. 2.1.5 Uninstall: Removing Scheduled Jobs. After removing DynaComm PointGuard, PointGuard scheduled jobs must be removed from the Windows SCHEDULED TASKS area. These jobs/tasks are identified by the naming convention, ndynacomm pointguard, where "n" is a numeric value (i.e., 1dynacomm pointguard). 2.2 Exceeding Server I/O Resources Running multiple, concurrent file scans on a server system may result in the situation where the request to process network I/O items to the hard disk exceeds available system resources. The system typically presents one of several event messages and may automatically reboot. Resolution could include limiting the number of file scans and/or a variety of actions taken with the server operating system. If you should experience this situation, see Microsoft Knowledge Base article QQ317249 on the Microsoft Product Support Services website (http://support.microsoft.com/) for background information and troubleshooting procedures. 2.3 Scanning/Monitoring Windows NT 4.0/Windows NT 4.0 Server The server component cannot be installed on a Windows NT 4.0 or Windows 4.0 Server system. However, file scans can be performed on these systems by using remote scanning processes. Remote scanning processes for Adware/Spyware scans are not supported. All Adware/Spyware scans use distributed scanning processes. 2.4 Scanning a Windows XP Professional Machine When a Windows XP Professional Machine is not part of a domain, the simple file sharing model is fundamentally different than other versions of Windows. This means that an incoming connection, even if a user name and password is provided, is forced to use the Guest account and has only Guest level access to the share. To allow DynaComm PointGuard to connect and perform remote scanning (scanning is performed on the server/console) the shared drives on a Windows XP Professional machine that is not part of the domain, the following steps must be performed on each Windows XP machine: 1 Disable the "use simple file sharing" option by: a On the taskbar, right-click Start and select Explore. b On the Tools menu, select Folder Options. c In the Folder Options dialog, click the View tab. d Clear Use simple file sharing (Recommended). e In the Folder Options dialog, click OK. f Close Explorer. 2 Disable the Internet Connection Firewall by: a On the Start menu, select Control Panel. b In Control Panel, double-click Network Connections. c In Network Connections, select Local Area Connection. d In the Local Area Connection Status dialog on the General tab, click Properties. e In the Local Area Connection Properties dialog, select the Advanced tab. f Clear the "Protect my computer and network by limiting or preventing access to this computer from the Internet" option. g Click OK. h Close Local Area Connection Status dialog. i Close the Network Connections dialog. j Close Explorer. 3 Re-boot the machine. 2.5 Database Update Service The console must be closed before a scheduled task to update the database can be performed. This is also true when database options on the Settings tab of the Options dialog are enabled. 2.6 Viewing changed permissions on NT system File permissions can be changed through a file scan to all "ALLOWED", all "DENIED" or permissions can be mixed. If permissions are changed to either all ALLOWED or DENIED, permissions are displayed correctly in all operating systems. An error message appears when display of mixed permissions is requested on a Windows NT system. 2.7 Display of System Scan status Occasionally, scan status data does not display in the System Scan window for a system scan included in a scheduled job. This occurs when the scheduled job starts when the console is open. To correct, close and reopen the console. 2.8 Documentation The DynaComm PointGuard reference library consists of electronic material that includes: * DyanComm PointGuard Readme (readme.txt file) * DynaComm PointGuard Administrator Guide (AG_PointGuard.pdf) * DynaComm PointGuard Online Reference (appshell.hlp and appshell.cnt) * DynaComm PointGuard Report Viewer Online Reference (isViewer.hlp) All above items are provided on the installation CD-ROM in the /Documentation folder. The most current copy of reference materials is available for download 24 hours a day, 7 days a week from the FutureSoft web site at: http://www.dciseries.com/products/iscan/document.asp. Send questions and comments about the documentation to: docs@futuresoft.com. ============================================================================= 3.0 Technical Support When requesting support services, please provide your company name, address, phone number and product name and version number. 3.1 North America, South America, Asia and Pacific Rim * E-mail: support@futuresoft.com * Telephone: Monday through Friday between 08:00 and 17:00 Central Standard Time (CST) 1.281.588.6868 * FAX: 1.281.496.1090 * Ground Mail: Technical Support Services 12012 Wickchester Lane, Suite 600 Houston, Texas 77079-1222 3.2 Send files via FTP to ftp.futuresoft.com. ============================== END ========================================= Copyright 2007 FutureSoft, Inc. readme.txt DynaComm PointGuard 7000 May 31, 2007 sac